[Guidelines for the withdrawal of purchases]
1. From the date of receipt of the initial purchase confirmation, the request of purchase can be withdrawn within seven days without specifying the reason. However, in the case of software products and services, from the time the product is downloaded or the service has begun, it is deemed to be active and used. This means that you cannot withdraw your subscription if you have activated or downloaded the activation code for offline use.
2. Cancellation of purchase can be requested via the website.
3. In the event that some of the goods are consumed or partially consumed, the user may be billed the amount equivalent to the expenses for the supply of the profits or goods obtained.
4. If an application for withdrawal of a subscription is accepted, cancellation or refund of payment may take between 5 to 10 business.